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Research Reports

Reports and publications from NiCE Actimize

Fraud Insights Report, U.S. Retail Payments Edition

7/7/2025

Recent Statistics & Reports

Zelle transactions saw a 26% increase in value in 2024.

7/7/2025•
FinancialFraudScams

Zelle transactions were accompanied by a 34% rise in attempted fraud in 2024.

7/7/2025•
FinancialFraudScams

Scams are still the method of choice across 57% of attempted fraud transactions.

7/7/2025•
FinancialFraudScams

The value of attempted fraud for international wires surged 40% in 2024.

7/7/2025•
FinancialFraudScams

67% of all fraud is linked to just 7% of payments made to newly added payees

7/7/2025•
FinancialFraudScams

From 2023 to 2024, fraudsters' focus shifted back slightly towards Account Takeover (ATO) Fraud from Scams in terms of overall value of attempts.

7/7/2025•
FinancialFraudScams

In 2024, the total value of international wire transactions declined 6% year over year.

7/7/2025•
FinancialFraudScams

From a volume perspective, there was a slight shift towards Scams to 52% in 2024 vs. a 50/50 split in 2023.

7/7/2025•
FinancialFraudScams

Top Categories

Financial
8
Fraud
8
Scams
8
Zelle
2
ATO
1

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