92% of technology companies are adopting AI for support operations, compared to a 58% adoption rate in regulated industries.

81% of organizations rate security as 'critical' or 'very important' when evaluating support technology.

53% of organizations are currently in the pilot, planning, or active evaluation phases of AI implementation in their support operations.

14% of all blocked Facebook threats were linked to Technical Support Scams in Q2 2025.

NetSupport Manager was Red Canary's seventh most detected threat detected in 2024.

Red Canary saw malicious use of NetSupport Manager break its yearly top 10.

64% of CISOs said that lack of support led to a cyberattack.