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Deskpro

Cybersecurity reports and statistics published by Deskpro

8 categories1 reports

Research Reports

Reports and publications from Deskpro

The State of AI in Support Operations: Balancing Innovation and Compliance

Recent Statistics & Reports

92% of technology companies are adopting AI for support operations, compared to a 58% adoption rate in regulated industries.

AI Support operations Technology companies

74% of organizations expect their focus on AI security to increase significantly over the next two years.

81% of organizations rate security as 'critical' or 'very important' when evaluating support technology.

Support technology Security Technology evaluation

78% of organizations require IT or security team involvement in final technology purchasing decisions.

Technology purchasing desicisons Technology evaluation

64% of financial services organizations cite compliance requirements as important security drivers.

Compliance Financial

61% of healthcare organizations cite compliance requirements as important security drivers.

Compliance Healthcare

53% of organizations are currently in the pilot, planning, or active evaluation phases of AI implementation in their support operations.

AI implementation Support operations

Top Categories

Support operations

2

Technology evaluation

2

2

1

Technology companies

1

Regulated industries

1

1

Support technology

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